Welcome to Convenient Care, Close to Home.
Mosaic Medical Center - Maryville offers both inpatient and outpatient services including Emergency Care, plus convenient clinics and specialty care services. We seek to improve the health of area individuals and communities and to provide the right care, at the right time, in the right place, at the right cost with outcomes second to none.
We are here with you. We are here for you.
Mosaic Transition Frequently Asked Questions
What about my medical records and Health Portal?
If you have an SSM Health St. Francis Hospital MyChart account, you can use the portal to request your medical records. Caregivers will also have a fax request you can request be sent to SSM Health to begin the transfer process on your behalf. Caregivers at Mosaic Medical Center-Maryville will be able to view your past medical records with SSM Health for one year.
Health-care organizations are allowed up to 30 days to send you your medical records. If you have not heard from SSM Health within 30 days, please call 1.800.367.1500 for a status update or fax all other inquiries to 478.246.0379.
If you do not have a Mosaic portal account, here are the steps to create one:
Go to www.myMosaicLifeCare.org/portal. You will need your medical record number. Once you set up your portal account, you can request your Clinical Record by clicking on the MED RECORD tab. You can also request your medical record by visiting our Health Information Management department.
SSM Health’s portal, MyChart, allows parents to proxy for their children up to age 17. myMosaic Portal only allows parents to proxy for their children up to age 13.
What does that mean?
Being able to proxy until age 13 means parents/guardians can see all of the child’s appointments, send messages, view provider notes and messages – everything they can do on their personal portal account. At Mosaic, beginning when the child turns 13 years old until he or she reaches age 17, the only thing a proxy can do is see appointments that were scheduled online.
Can I add my child to my myMosaic Portal account?
As a parent/legal guardian, you can use myMosaic Portal to be actively involved in your child’s care. Viewing another patient’s information using the portal can also be called ‘proxy’ access. Parents/legal guardians may ask to have access for children up to age 13. Due to state law, we do not currently offer access to portal accounts for patients between the ages of 13 and 18 years of age.
To submit a child proxy request, please visit www.myMosaicLifeCare.org/portal, log in and click the Add Family Member tab at the top of the page. See screenshot below.
Follow the instructions for Child Request. You will need the following information to submit your request.
- Child’s First Name
- Child’s Last Name
- Child’s Birth Date
- Child’s MRN (Medical Record Number)
- Relationship to Child
Are phone numbers staying the same?
All hospital and clinic direct-line phone numbers should stay the same. To reach St. Joseph, Albany or any outlying clinics, it is necessary to dial the 10-digit number.
Will my first visit take longer than normal?
On April 1, St. Francis Hospital became Mosaic Medical Center – Maryville, and began using a new electronic medical record. Because of the transition, there are new forms that need to be completed, which may result in a visit that is longer than normal. During this visit, we will review your personal health information to ensure we continue to provide the best care possible.
What if I'm already on a payment plan with SSM?
If you have an existing bill with SSM, you will continue to work with and make payments on that bill with SSM. Any services received after April 1, 2019 will be billed by Mosaic.
What if I have a question about my SSM Health bill?
Your SSM Health St. Francis Hospital billing information is available by calling 314.989.6735. or by faxing all other inquiries to 314.989.6789. You can also use your MyChart account online at www.ssmhealth.com/billpay.
What if I have a question about my Mosaic bill?
Your Mosaic billing information is available by calling (844) 261-7266 or visit www.myMosaicLifeCare.org/billpay.