How to schedule a Virtual House Call

Virtual doctor appointment on tablet

Scheduling a Virtual House Call at Mosaic Life Care is simple! Follow these steps to get started.

Current Patients

1. If you haven’t already, create a myMosaic Portal account.

2. Once you have an account set up, link it to your medical record. If your medical record is already linked to your portal account, enter your username and password and proceed to #3: Schedule a Virtual House Call.

  • To link your medical records to your account, you will need your date of birth, social security number and medical record number (MRN). You can find your MRN on:
    • A portal card provided by your doctor’s office.
    • A current bill. 
    • Discharge paperwork from your recent doctor visit.
    • Once you have your MRN, visit myMosaicLifeCare.org/register, enter your MRN or account number and your date of birth, then click Submit.

3. Schedule a Virtual House Call!

  • After creating your myMosaic Portal account and linking it to your medical record, stay logged in and click on Virtual House Call in the navigation bar at the top of your screen, or click Schedule a Virtual House Call in the middle of your screen.
  • Download the Virtual House Call software to your computer or mobile device.
  • Enter your contact number.
  • Click Yes if you would like to receive a text letting you know when the doctor or nurse practitioner is ready to see you.
  • Click Request a Virtual House Call.
  • Click acknowledge and continue if you agree to the Virtual House Call terms and policies.
  • Select who the Virtual House Call is for.
  • Complete the fields to describe the reason you are requesting a Virtual House Call.
  • If you have a coupon, enter code and click Apply Coupon.
  • If you DO NOT have a coupon, click I’m ready to pay the $50 fee by credit card.
  • Enter your credit card information on our secure site and click Pay with your credit card.
  • Print your receipt for your records and click Return to My Mosaic Virtual House Call.
  • Review and confirm your medical information. Click Save when done.
  • A doctor or nurse practitioner will contact you within 30 minutes for your appointment.

New Patients

1. Become a Mosaic Life Care patient.

  • Call 800.447.6820 to schedule a wellness exam at one of our eight convenient locations.

2. Once you’ve seen a doctor or nurse practitioner for a wellness exam, create a myMosaic Portal account.

3. Once you have an account set up, link it to your medical record.

  • To link your medical records to your account, you will need your date of birth, social security number and medical record number (MRN). You can find your MRN on:
    • A portal card provided by your doctor’s office.
    • A current bill. 
    • Discharge paperwork from your recent doctor visit.
    • Once you have your MRN, visit myMosaicLifeCare.org/register, enter your MRN or account number and your date of birth, then click Submit.

4. Schedule a Virtual House Call!

  • After creating your myMosaic Portal account and linking it to your medical record, stay logged in and click on Virtual House Call in the navigation bar at the top of your screen, or click Schedule a Virtual House Call in the middle of your screen.
  • Download the Virtual House Call software to your computer or mobile device.
  • Enter your contact number.
  • Click Yes if you would like to receive a text letting you know when the doctor or nurse practitioner is ready to see you.
  • Click Request a Virtual House Call.
  • Click acknowledge and continue if you agree to the Virtual House Call terms and policies.
  • Select who the Virtual House Call is for.
  • Complete the fields to describe the reason you are requesting a Virtual House Call.
  • If you have a coupon, enter code and click Apply Coupon.
  • If you DO NOT have a coupon, click I’m ready to pay the $50 fee by credit card.
  • Enter your credit card information on our secure site and click Pay with your credit card.
  • Print your receipt for your records and click Return to My Mosaic Virtual House Call.
  • Review and confirm your medical information. Click Save when done.
  • A doctor or nurse practitioner will contact you within 30 minutes for your appointment.

 

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