FAQ

Frequently Asked Questions

How can I reach a billing representative?

Please call us at (844) 261-7266.

Who can assist me with paying my bill online with Quick Pay?

Please call us at (844) 261-7266.

Am I eligible for financial assistance?

You may qualify for financial assistance if you meet certain criteria. Learn more about our Financial Assistance Policy (Español) or call (844) 261-7266.

Do you offer payment plans?

In many cases, we can help establish a payment plan or loan. To discuss payment options, please call (844) 261-7266.

How often will I receive a statement?

Every month, you'll receive a statement that lists what your insurance company still owes and what you owe. Statements continue until all payments are made.

Why does the statement show a total account balance when I have insurance coverage?

Mosaic Life Care probably hasn't yet been paid by your insurance company. However, if your insurance plan does not cover the services you received, you are financially responsible for them.

What does "Physician Visit Level 3" mean on my bill?

Mosaic Life Care uses five levels to describe the time and complexity of physician visits, with Level 1 being the lowest and Level 5 being the highest.

What does "adjustment" mean?

"Adjustment" refers to the portion of your bill that your hospital or doctor has agreed not to charge you.

What if I cannot pay the amount I owe in full?

In many cases, we can help establish a payment plan or loan. Partial payments made toward your balance will not stop collection activity unless you have made payment arrangements with us.

Call to discuss payment options:

Patient Billing:
(844) 261-7266
Monday - Thursday, 8 a.m. - 7 p.m.
Friday, 8 a.m. - 6 p.m.
Saturday, 9 a.m. - 1 p.m.

May I pay my bill with a credit card?

Yes. Mosaic Life Care accepts Visa, MasterCard, Discover and American Express.

Why are there two charges for the same department and date of service listed on my bill?

We use a combined billing statement, which means that we bill you for both the doctor and the use of the hospital and equipment on the same bill. This allows you to receive one bill and make one payment for both charges.

At some other hospitals, if you saw a physician for an office visit and also had an X-ray, you would receive a bill from that physician for the office visit and a separate bill from the facility where you had the X-ray.

Why was my last payment divided and applied to the bill in two separate places?

We post your payment to the oldest charges first. On your billing statement, we itemize both the charges and your payments by date.

Why did I receive a bill for a doctor I did not see?

Certain physicians help with your medical care even though you may not meet them. Commonly, these are the doctors who read your lab results, X-rays and EKGs, among others.

What if there is a mistake on my statement?

Patient Billing:
(844) 261-7266
Monday - Thursday, 8 a.m. - 7 p.m.
Friday, 8 a.m. - 6 p.m.
Saturday, 9 a.m. - 1 p.m.

If I make a payment, what visit/encounter will my payment be applied to?

All payments will be applied to the oldest date of service. If you would like for a payment to be applied to a certain visit/encounter, please call (844) 261-7266, and we will help you get this arranged.

When is my bill due?

Payment is due 30 days from the date of bill. The date of bill can be found in the Account Summary box on the first page of your paper bill, or at the top of each bills detail page.