Understanding My Bill

How to read your bills

Click a billing image to see a larger view.

Simplee

Professional Account Management

Northwest Financial Services

Different bills you might receive

Depending on your type of treatment, you may receive more than one bill. For example, if you had your appendix removed, you may receive a bill from the hospital for the operating room and surgical supplies. You may also receive a bill from the surgeon who performed the surgery and the doctor who supervised the anesthesia.

Hospital charges do not include physicians' fees. You will be billed separately for the professional services of the emergency room physicians, your admitting physician and other physicians involved in consultation. For example, radiologists will bill you for interpretation of x-ray procedures; anesthesiologists will bill you for the administration of anesthesia during surgery; pathologists will bill you for their services. You are responsible for providing insurance information to those other providers. Sitters must also be paid separately.

Forms of payment

You can pay your bills with cash, VISA, MasterCard, Discover, debit cards, Paypal, personal check or money orders. Payments made after the date on the statement will appear on the next month's statement. If you are unable to pay the full amount, we have payment options that may help. Patients may call Patient Billing at (884) 261-7266. We want to work with each patient to meet his or her financial responsibilities. If this isn't successful, past due amounts will be forwarded to an agency to continue collection efforts.

How to pay your bill

Online bill pay for services received at the hospital, Mosaic clinics, Northwest Medical Center’s clinics and the Long Term Acute Care Hospital located within Mosaic Life Care. Short-term (less than four months) payment plans can also be set up and paid on through this portal.

Billing questions?
Phone Number: (844) 261-7266
Hours:
Monday - Thursday, 8 a.m. - 7 p.m.
Friday, 8 a.m. - 6 p.m.
Saturday, 9 a.m. - 1 p.m.

Clearbalance offers payment options for plans that will last longer than four months. If you already have a payment plan, you can make a payment now. To set up a payment plan, please call the payment phone number below.

Billing questions?
Payment Phone Number: 1-800-430-1379
Customer Service: 1-888-334-4022
Hours:
Monday - Friday, 7 a.m. - 8 p.m.
Saturday, 8 a.m. - 4:30 p.m.

After an account is past due and has received the final notice, it will be sent to pre-collections. Professional Account Management offers support to make payment arrangements, apply for assistance and pay past due – final notice bills before accounts are sent on to collections.

Billing questions?
Phone Number: (816) 236-5527
Toll Free: 1-888-989-3443
Hours:
Monday - Friday, 8 a.m. - 4:30 p.m.

Accounts that have been moved to collections are managed by Northwest Financial Services.


Billing questions?
Phone Number: (816) 364-4858
Toll Free: 1-800-530-5905
Hours:
Monday - Friday, 8 a.m. - 4:30 p.m.

Insurance information

If you have health insurance, the amount you will pay for care will depend on your insurance plan. Your insurance plan's benefits package will determine how much you pay and how much your health insurance plan will pay.

You will also want to make sure Mosaic Life Care is in-network for your insurance coverage. If your insurance company says Mosaic Life Care is not in-network for your plan, you will want to find out how your out-of-pocket costs will be affected if you use an out-of-network doctor. The price you pay is usually lower for in-network doctors.Understanding your EOB

Interpreter Services

Mosaic Life Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. If you need free help or services such as: qualified sign language interpreters, written information in other formats (large print, audio, accessible electronic formats, etc.), qualified interpreters or information written in another language, please call (816) 271-1215 or email patientrelations@mymlc.com.

How to update my information

The insurance information we have on file can be found at the top of your paper statement, by calling (844) 261-7266 or by contacting your doctor's office. If you notice that your information needs to be updated you can do so by filling out the back of your payment stub on a paper statement, calling (844) 261-7266 or by contacting your doctor's office. Please remember to bring any insurance card changes with you to your next doctor's appointment.

How to request an itemized bill (detailed charges)

Please call Patient Billing at (844) 261-7266.

Paperless Billing and Email Notifications

To sign up for paperless billing visit https://mosaic.simpleepay.com.