Virtual House Calls

As a Mosaic Life Care patient, you can see a doctor or nurse practitioner face-to-face — without ever leaving home. Scheduling a Virtual House Call is the quick, easy way to get answers when you are unable to visit your doctor.

When to Use a Virtual House Call

Request a Virtual House Call when you are experiencing a minor, non-emergency condition and are unable to visit your doctor.

Virtual House Calls are perfect for:

Colds
Colds
Runny nose, sneezing, post-nasal drip and congestion. Watery, itchy eyes and redness may also be a symptom of a cold.
Sinus Infections
Sinus Infections
Facial pressure, headache, fatigue nasal congestion
Ear Aches
Ear
Ear pain, itching, redness and swelling around the ear, jaw pain and draining.
Minor Urinary Tract Infections
Minor Urinary Tract Infections
Burning or pain when going to the bathroom and/or feeling like you need to go to the bathroom more than usual.
Skin Rashes
Skin Rashes
Heat rash, poison ivy and poison oak, minor psoriasis, ringworm, rosacea, shingles and skin irritations.
Allergies
Allergies
Sneezing, nasal congestion, coughing, itchy and watery eyes, runny nose, itchy throat.
Pink Eye
Pink Eye
Redness, irritation, yellow discharge in the eyes, itchiness, puffy or watery eyes.
Other Non-Emergency Conditions
Other Non-Emergency Conditions
Flu-like symptoms, nausea, vomiting and diarrhea.

Virtual House Calls are not appropriate for:

  • Emergencies -- call 911
  • Urgent Conditions -- see your doctor or urgent care clinic
  • Maternity care
  • Children under the age of 2
  • Conditions requiring narcotics or controlled substances
  • Follow-up that should be done with your doctor

If a Virtual House Call is not right for you, learn more about choosing the right care at the right time. 

What Patients are Saying

“The Virtual House Call was extremely easy to use. And being able to talk to a doctor on my lunch hour is perfect for my busy schedule. When I am feeling under the weather, I like being able to be in my bed with my chicken noodle soup and tissue box near by, rather than being at a doctor’s office.”

-Lindsay, Mosaic Life Care patient

Scheduling a Virtual House Call

If you are a Mosaic Life Care patient, simply register for or log into the myMosaic Portal to request a Virtual House Call, and a caregiver will contact you.* It’s that easy!

If you are not a current patient, schedule a wellness visit with a Mosaic Life Care doctor or nurse practitioner at one of our locations. Once you’re a patient, you can register for the myMosaic Portal and schedule a Virtual House Call.

Follow these simple steps to start taking advantage of Virtual House Calls at Mosaic Life Care:

Step 1: Become a Mosaic Life Care patient.
Step 2: Register for the myMosaic Portal.
Step 3: Make sure your medical records are linked to your myMosaic Portal account.
Watch the video to learn how to connect your medical record to your portal account.
Step 4: Follow the instructions in the myMosaic Portal to schedule a Virtual House Call.

DISCLAIMER: *Please Note: Medical records must be linked to your myMosaic Portal account. The cost of a Virtual House Call may vary based on insurance and, in some cases, may not be covered. Virtual House Calls are supported on iOS 6.0+, Android (select 4.0.3 devices and up), Windows Vista or later and on Mac platforms (connecting devices must have a webcam and microphone installed). Links to mobile apps are located on the Virtual House Call section of the myMosaic Portal. Missouri Law requires that you be an established patient prior to a Virtual House Call.

Register or log in to myMosaic Portal to schedule a Virtual House Call. 
Virtual House Calls are not available from midnight - 6 a.m.