Mosaic Life Care > Patient Rights and Responsibilities

Patient Rights and Responsibilities

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What are your rights and responsibilities?

In keeping with Mosaic Life Care’s goal of providing you with very good care, we recognize that, as a patient, you are entitled to certain rights. You are entitled to be informed of these rights as early as possible in the course of your stay in the hospital. We remain committed to consistently respect the following as your rights as a patient:

The Right to Access Care
The right to receive necessary care regardless of your race, color, national origin, age, disability or handicap

The Right to Make Decisions Involving Your Care

  • The right to make decisions Involving your care
  • The right to be treated with consideration and respect
  • The right to participate in treatment decisions and the care–planning process including the inpatient plan of care, outpatient plan of care, discharge plan and pain–management plan
  • The right to participate in discharge planning, including being informed of service options that are available and a choice of agencies which provide the services
  • The right to make informed decisions regarding your care                
  • The right to consent to recording/filming for purposes other than the identification, diagnosis or treatment of patients
  • The right to accept medical care or to refuse it as permitted by law and to be informed of the medical consequences of refusal
  • The right to formulate an Advance Directive and to have staff and practitioners comply with this Directive
  • The right to appoint a surrogate to make health–care decisions on your behalf to the extent permitted by law
  • The right to personal dignity including the right to an environment that preserves dignity and contributes to a positive self image
  • The right to pain management
  • The right to be free from restraints that are not medically necessary
  • The right to protection of research subjects and their rights during research, investigation and clinical trials

The Right to Spiritual Beliefs

  • The right to have your cultural, psychosocial, spiritual, and personal values, beliefs and preferences respected
  • The right to pastoral and other spiritual services

The Right to Communication

  • The right to have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital
  • The right to receive adequate information about the person or persons responsible for delivery of your care, treatment and services
  • The right to be informed of your health status including your diagnosis and prognosis
  • The right to be informed about the outcomes of care, treatment and services that have been provided, including unanticipated outcomes
  • The right to and need for effective communication
  • The right to be informed, upon request, regarding general information pertaining to services received

The Right to Personal Safety

  • The right to safety and security of the patient and to have your personal property reasonably protected
  • The right to be free from all forms of abuse, neglect, harassment or exploitation
  • The right to access protective and advocacy services

The Right to Personal Privacy and Confidentiality of Medical Treatment/Records

  • The right to personal privacy
  • The right to confidentiality of information
  • The right to access/review information in the clinical record within a reasonable time frame and to receive copies of the record at a reasonable photocopy fee
  • The right to request an amendment to the clinical record or receive an accounting of disclosures regarding your own health information as permitted by law

The Right to Prompt Resolution of a Complaint

  • The right to be informed of the patient grievance policy and procedure including who and how to contact them
  • The right to file a formal or informal verbal or written grievance and to expect prompt resolution of the grievance, including a timely written notice of the resolution
  • It is the goal of the administration and staff of the medical center that we respond to your concerns and complaints and that we meet your needs and expectations. In the event that you are not satisfied with your care or the service you receive, please speak with your nurse or ask to speak with the team leader of the floor or department where you are receiving care. If you are not satisfied with the response you receive, please contact the Patient Advocate office at (816) 271-1215.
  • In addition to the Mosaic Life Care complaint process, any person may file a complaint with the Department of Health and Senior Services Health Standards and Licensure Section at (573) 751-6303 or (800) 392-0210 or contact this organization by mail at:                                                               
    Department of Health and Senior Services, Health Standards and Licensure     
    P.O. Box 570                                                                                                   
    Jefferson City, MO 65102
  • Additionally, you may contact The Joint Commission Office of Quality Monitoring by telephone at  800-994-6610 or by e–mail at complaint@jointcommission.org.
  • Please refer physician issues to the Missouri Board of Healing Arts by telephone at (573) 751-0098.

Patient Responsibilities

  • You will be responsible for giving the hospital accurate, complete information about your symptoms, past illnesses, prior hospitalizations, medications and any other matters relating to your health.
  • You will be responsible for reporting any changes in your condition to those providing your care.
  • You will be responsible for making it known whether you clearly understand your treatment and what is expected of you.
  • You will be responsible for following the treatment plan prescribed by your physician.
  • You will be responsible for following the instructions of nurses and other staff as they carry out the plan of care ordered by your physician.
  • You will be responsible for keeping scheduled appointments or, when unable to do so, notifying the appropriate parties.
  • You will be responsible for your actions when refusing treatment or choosing not to follow your physician’s instructions.
  • You will be responsible for fulfilling the financial obligations of your health care as promptly as possible.
  • You will be responsible for following hospital rules and regulations.
  • You will responsible for being considerate to the rights of other patients and hospital personnel and for assisting in the control of noise, smoking and the number of visitors.
  • You will be responsible for being respectful of the property of other persons and of the hospital.

Property

  • You are encouraged to send all items of value home with relatives. This includes personal items such as jewelry, watches and rings, wallets and purses and significant amounts of money in any form including checks, currency, bonds, etc.
  • You are asked to keep only small amounts of money (less than $5) in your room. If you cannot comply with this suggestion, we urge you to have your nurse contact Mosaic Life Care’s Security Department so your valuables may be placed in a safe. You will be furnished with an itemized receipt. Mosaic Life Care assumes responsibility for replacement of only those items listed with our Security Department.
  • Other necessary personal items such as dentures, eyeglasses, contact lenses and hearing aides should be carefully placed in the top drawer of your bedside table when not in use. Mosaic Life Care does not assume liability for the replacement of the above — mentioned personal items.
  • Your compliance with these suggestions will help make your stay at Mosaic Life Care as pleasant as possible.